Brand support desk

Find public Threads where customers need help, pick a thread, and reply as your brand account.

How it works

1Search support keywordsFind public posts about help, refunds, shipping, and similar intent.
2Pick from queueSelect the customer thread that needs a reply.
3Reply as brandPublish a support reply from the brand profile.

Connect your brand Threads account

Support agents sign in with the brand’s Threads profile. Searches and replies run as that account.