These terms cover use of ThreadPresence, a brand support desk that helps authorized agents find public support-intent posts on Threads and reply as the connected brand account.
Acceptable use
- Use the app only with a Threads account you are authorized to operate (your brand or an employer brand that granted access).
- Replies must be human-directed support or presence engagement — not spam, harassment, deception, or bulk automation.
- Respect Meta Platform Terms, Threads terms, and applicable law (including consumer protection and privacy rules).
- Do not attempt to scrape beyond what the official Threads APIs and your approved permissions allow.
What the product is
ThreadPresence is a support desk workflow: connect → search support keywords → select a queue thread → reply as brand. It is not a social listening warehouse, lead-generation CRM, or analytics product.
Availability and limits
Features depend on Meta’s Threads API, App Review status, and rate limits (including keyword search and reply quotas). Without Advanced Access for threads_keyword_search, search may only return the authenticated account’s own posts.
No warranty
The app is provided as-is for review and operational support pilots. We do not warrant uninterrupted availability or that Meta will approve any permission request.
Privacy
Data handling is described in the Privacy Policy. Deletion steps are on the Data Deletion page.